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Search our FAQs for help with roommates, rentals, payments, and more.
Sign in to your Sulekha account. If you're new to Sulekha, create an account first.
Once your ad is submitted, it will go through a quick verification process. After it's approved, your listing will go live on Sulekha.
Tip: Ads with a clear title, detailed description, and high-quality photos usually receive more views and better responses.
Yes, absolutely. You can post an ad for your commercial space on Sulekha. While creating your listing, simply select "Have a Commercial Space to Rent" as your ad type. You can then provide details such as the property location, rent, available amenities, photos, and any other information that would help potential tenants. Sulekha supports a variety of commercial property listings, including offices, retail spaces, warehouses, and other commercial properties.
You can easily update your ad details anytime. Just follow these simple steps:
Your updated information will typically be reflected on your listing within a few minutes.
Good to know: Once your ad is published, the Category and Location details cannot be edited online. If you need to update these details, please create a service request ticket with the required changes, and our team will update them for you.
Just follow these simple steps:
Tip: Clear, bright, and high-quality photos help your listing stand out, attract more views, and increase your chances of receiving inquiries.
At the moment, the category and location cannot be changed directly once an ad has been posted. If your ad was posted under the wrong category or location, please create a service request ticket with your ad details and mention the correct category or location you'd like to update. Our Team will review your request and get back to you within 48 business hours to assist you further.
You can easily disable or delete your ad anytime by following these simple steps:
Good to know: If you disable your ad, you can reactivate it anytime during your campaign period. However, if you delete your ad, it will be permanently removed and cannot be restored.
You can post multiple roommate or rental listings on Sulekha based on your requirements. When creating multiple listings, make sure that each one includes unique and accurate details, such as the location, rent, property description, amenities, and photos. This helps prospective tenants or roommates easily identify the right listing and improves your chances of receiving genuine inquiries.
Of course not! If you're looking for a room, you can start exploring available listings right away. You can simply browse the Room Available listings and contact the advertisers directly if you find a room that matches your requirements. That said, posting a Room Wanted ad is a great way to increase your visibility. It allows property owners and existing tenants who have suitable accommodations to find and contact you, improving your chances of receiving more relevant responses.
Yes. You can save listings using the "Save this ad" option on each listing. All your saved listings can be accessed anytime from the Saved Rooms section in your Dashboard, making it easy to compare and review them whenever you're ready.
Open the listing you're interested in.
Once your request is sent, the advertiser's contact information will be shared with you. You can also view the properties you've contacted anytime from the Contacted Properties section in your Dashboard.
Log in to your Sulekha account.
You can then reach out to them directly using the contact information provided to continue the conversation.
Proceed to the checkout page after selecting your preferred plan or service.
If the coupon is valid and meets the applicable terms and conditions, the discount will be applied instantly, and the updated amount will be reflected before you complete your payment. If your coupon code isn't working or you need assistance, please create a service request ticket, and Our Team will get back to you within 48 business hours to help you further.
If you believe you've made a duplicate payment, please create a service request ticket and include the following details:
Our Team will review your request, verify the duplicate transaction, and, if applicable, process a refund or adjust your plan accordingly. You can expect to hear back from Our Team within 48 business hours.
Refunds are generally available for:
If your request is related to a technical issue, an unverified ad, or any other exceptional circumstance, please create a service request ticket and include your payment details along with a brief description of the issue. Our Team will carefully review your request and determine your eligibility based on our refund policy. You can expect to hear back from the team within 48 business hours.
Once your refund request has been verified and approved by Our Team, the refund is typically processed within 24-48 hours. After the refund has been processed, it may take an additional 3-5 business days for the amount to reflect in your bank account, card, or original payment method, depending on your payment provider's processing time.
Log in to your Sulekha account.
Upgrading your ad helps it stand out, giving it better visibility and increasing your chances of receiving more inquiries and responses.
Your ad may not be visible if:
Let's look at some common reasons why this might be happening:
For even better visibility, you can also consider upgrading your ad to a premium plan, such as Featured, Highlighted, or Top of Page, to reach more potential viewers.
For even greater visibility, you can:
If you believe a listing is fake or suspicious, please follow these steps:
Our team will review the reported listing and take appropriate action if it violates our policies.
Your safety is important to us. We take several measures to help maintain a safe and trustworthy marketplace. Here's how we help ensure the authenticity of advertisers and responders:
For your safety, we also recommend that you:
If you come across a suspicious listing or user, please report it using the Flag / Report This Ad option. If you're unable to do so, please create a service request ticket, and Our Team will review the issue and get back to you within 48 business hours.
Once you report a suspicious or fraudulent listing, here is what happens next:
Please note that every report is reviewed thoroughly to ensure appropriate action is taken.
Your privacy is important to us. Rest assured, your phone number and email address are not displayed publicly on your listing. If someone is interested in your roommate or rental listing, they must use the Respond or Contact Advertiser option to get in touch with you. This helps protect your personal contact information while allowing genuine interested users to connect with you.
Once both your email address and phone number have been successfully verified, your account will be fully activated, and your ad will be eligible for full visibility on Sulekha.
Don't worry! If you haven't received your verification email or OTP, here are a few things you can try:
If you've tried the above steps and still haven't received the verification email or OTP, please create a service request ticket. Our Team will investigate the issue and get back to you within 48 business hours to help you complete the verification process.
Once your new mobile number is updated, you may be asked to verify it using an OTP to complete the process.
Don't worry! If you're not receiving email notifications, try these steps:
If you've forgotten your password, follow these steps:
If you're unable to reset your password or believe your account has been blocked, please create a service request ticket. Our Team will review the issue and get back to you within 48 business hours to help restore access to your account.
No, you don't need an account to browse listings. You can explore available roommate and rental listings without signing in. However, to access additional features, you'll need to create a Sulekha account. This allows you to:
Creating an account is quick and gives you access to all the features needed to make the most of your Roommates/Rentals experience.
You can update or remove your personal details from your ad at any time by following these steps:
If you need your personal information to be removed urgently and you're unable to update the ad yourself, please create a service request ticket with your ad ID and the details you'd like removed. Our Team will prioritize your request and get back to you within 48 business hours.
Absolutely! You can use Sulekha Roommates & Rentals on the Sulekha mobile app, available for Android and iOS. Simply download the app from the Google Play Store or the Apple App Store, sign in to your account, and you can:
The Sulekha app makes it easy to search, post, and manage your roommate and rental needs anytime, anywhere.
Of course! You can easily browse both Rooms Offered and Rooms Wanted listings on Sulekha. Simply use the Select Need filter to choose the type of listing you're looking for:
Selecting the appropriate option helps you find listings that best match your requirements and makes your search faster and more relevant.
Let's help you find a room in the right location. Here's how you can search near your workplace or university:
Using these filters helps you narrow down your search and find rooms or rental properties that are conveniently located near your destination.
Absolutely! You can filter listings by gender preference to help you find more relevant matches. On the search page, simply use the Gender filter and choose one of the following options:
The search results will then display listings that match your selected preference, making it easier to find a suitable roommate or accommodation.
Of course! You can filter listings based on your budget to find the options that work best for you. Use the Price filter on the search page to set your preferred minimum and maximum monthly rent. The search results will automatically display listings that match your selected budget. Depending on availability, you can browse listings starting from $300/month and above, including options of $1,500+/month. Using the budget filter helps you quickly narrow down your search and find listings that best fit your price range.
Great question! Sulekha offers a wide variety of room and property types to suit different needs and budgets. You can search for:
Simply select the room or property type that matches your preference to find listings that best suit your requirements.
Absolutely! If you're planning to move on a specific date, it's easy to find listings that match your timeline. Each listing displays an Available From date, so you can quickly see when the room or property will be ready for occupancy. You can also browse and filter listings based on your preferred move-in timeline to find rooms or rental properties that best fit your schedule. This makes it easier to plan your move and connect with advertisers whose availability matches your needs.
Choosing the right accommodation is important. Here's a quick guide to the different room types available:
Choosing the right option depends on your budget, privacy preferences, and the type of accommodation you're looking for.
Absolutely! The Near Me feature helps you discover rooms and rental properties near your current location. When you select Near Me, Sulekha uses your device's current location (with your permission) to display nearby roommate and rental listings. This feature is especially useful when you:
Tip: Make sure location access is enabled on your device for the most accurate nearby search results.
Of course! If you know the Ad ID, finding the listing is quick and easy. Simply use the Search by Ad ID option on the home page, enter the Ad ID, and you'll be taken directly to the corresponding listing. This is a convenient way to access a specific room or rental property when the advertiser has shared the Ad ID with you.
The labels like Elite, Elite Plus, and Premium Plus indicate premium listing plans that help ads get more visibility on Sulekha. Here's what they mean:
These badges indicate that the advertiser has opted for a premium plan, making it easier for you to identify active and prominently featured listings. While these listings receive better visibility, we always recommend reviewing the listing details carefully and verifying the property before making any payments or commitments.
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